Session 712 at Learning 2011

Title: Humor & Compliance: Not an Oxymoron!

Room Location: Cancun

Day and Time: Tuesday, 1:30 pm - 2:30 pm

Session Format: Learning Story

Led By: Karen Gerome - Instructional Systems Consultant, Liberty Mutual Group

Francesca Maffei-Lazev - Senior Instructional Designer, Liberty Mutual Group

Stacy Cook - Senior Instructional Technical Consultant, Liberty Mutual Group

Session Description: When it comes to compliance training, learning professionals are faced with two separate yet equally important challenges: providing training on a required topic and making that training engaging. We'll share the true story of how 3 learning professionals successfully met those challenges using humor and collaboration.

• Using characters and humor to personalize the relationship between the learner and the training story

• Our overall approach to address a change management component for 40,000 employees (on a budget of about $1,000)

• Collaboration among 3 learning specialists with different skill sets, working together for the first time

Preview:

Download Audio [ 712 Gerome ]

 

Outline

(Session theme will tie in the “Law & Order” TV show theme, as does the training we developed and will be discussing)

• Introductions and brief description of Liberty’s training environment
• The topic – Compliance and E-mail Management
• The challenges
  • Creating compliance training for 40,000 employees emphasizing that every employee would need to change the way they work
  • Working with stakeholders to gain understanding that the training could not stand alone and needed to be a part of a larger initiative
  • Needing to become subject matter experts, project managers, learning the application and determining user work flow before designing the training.
  • Working together for the first as a team, bringing different skills and knowledge to the project
• The results
  • Show intro to training/introduce characters
  • The success of using the characters in more than just the training and how employees identified with them
  • How the training drove much of the initiative, including a communications plan and deployment process
  • Creating training on a low budget, tapping into internal resources
• Lessons learned and discussion
  • The importance of understanding your audience and  personalizing training
  • The essentials of successful collaboration
  • Discovering where you can take risks and try something new