733

Session Number: 733

Session Title: Partnering With a Work-at-Home Vendor

Room Location: Coronado T

Day and Time: Tuesday, 1:30pm - 2:30pm

Session Format: Learning Story

Led by: Beth Pachak - Manager HRD - Sprint Nextel

Session Description: Most telecommunications companies have experience hiring vendors who operate a call center for them. Today, the question is becoming how to find and partner with a vendor who can provide work-at-home call center employees. Sprint has embraced the challenge of partnering with vendors on the work-at-home concept. We have worked through challenges from a workforce, training and technology standpoint.

*: Technology: what is important and how do you plan for compatibility?

*: Development: what kinds of training decisions need to be made?

*: Delivery: who delivers and how, and how does the reporting work?