Session Title: Learning and Development in the Experience Economy

 

Session Number: 444

 

Room: Fiesta 10

 

Day and Timeslot: Monday - 3:00pm to 4:00pm

 

Formats: Discussion

 

Listen to a Preview PodCast

 

 

Session Description: Many learners have difficulty citing a learning experience that changed their lives. They can name multiple training programs they have attended over the years, but few, if any, result in sustainable behavior change. In this session, we explore how the learning industry can gain new insight from the principles and models of "The Experience Economy", a groundbreaking book focused on compelling customer experiences.

 

• Reflections on life-changing learning experiences
• Progression of economic value for learning and development
• Five stages of a compelling experience

 

Led by: Bob Dean - Heidrick & Struggles

 

*: Bob Dean is Vice President, Learning & Talent Development, for Heidrick & Struggles, one of the world's leading executive search firms. Bob focuses on aligning global learning solutions with the firm's business and talent strategies.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Back to Sessions

 

 Create your own business wiki!HelpPublic, Platinum wiki Privacy Policy RSS