Session Title: Compliance From The Eyes Of The Legal Department

 

Session Number: 232

 

Room: Coronado T

 

Day and Timeslot: Monday - 11:15am to 12:15pm

 

Formats: Discussion

 

Session Description: The age old question still applies: which works better - the carrot or the stick? For many industries, regulatory requirements mean more mandatory e-Learning modules for all employees. Failure for completion by employees can come back to haunt the firm in the form of legal reprimands and big $$ in penalties, not to mention the potential of reputational risk due to damaging press. How do we motivate an employee to complete a module before the deadline?

 

• Which "carrots" (rewards) or "sticks" (negative consequences) have you used to successfully nudge employees pre- and post-deadline?
• How long is a reasonable post-deadline follow-up?
• What may be done to protect the interests of the firm if an employee does not complete a compliance module mandated by regulatory concerns?

 

Led by: Jenny Crossman - Credit Suisse

 

As the global head of mandatory Compliance e-Learning for Credit Suisse, Jenny is responsible for all phases of developing, creating and delivering mandatory Compliance global eLearning to the approximately 45,000 employees of Credit Suisse. This global bank has offices worldwide, including New York, Switzerland, London and Hong Kong. Prior to joining the financial services industry, she worked for many years in Training and Compliance in the pharmaceutical industry as an employee of Pfizer Inc; and also delivered instructor-led training on multiple applications to a variety of firms in New York City. Jenny hails from NYC, and lives there with her husband and daughter.

 

 

 

 

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