Session Title: Blackberries For Compliance, Training and Performance Support

 

Session Number: 222

 

Room: Coronado C

 

Day and Timeslot: Monday - 11:15am to 12:15pm

 

Formats: Learning Story

 

Listen to a Preview PodCast

 

 

 

Session Description: Accenture Education is developing "myLearning Mobile" to enable our executives to use their Blackberry or Windows Mobile device for learning and performance support. Our focus is to leverage our executives' naturally occurring down time to complete compliance training and to provide point-of-need information - both through using mobile technology. Accenture Education's story of our journey into mobile learning includes using a phased approach to navigate mobile challenges of content design, user interaction, technical considerations and LMS integration. Join us for early lessons learned along our journey into mobile learning!

 

• Leveraging mobile technology for training and performance support
• Navigating the complexity of designing and deploying mobile learning solutions
• Leveraging mobile technology to address at least two of the five moments of need

 

Led by: Dana Alan Koch - Accenture

 

 

Dana Alan Koch is a Learning Strategist at Accenture. He helps determine how to use new tools, technologies and approaches to improve performance and learning. In his 20 years with the company he has designed and developed hundreds of hours of computer-based and instructor-led training courses for Accenture's global organization. He has a BA from BYU in Organizational Communications and an MA from Northwestern University's Institute for the Learning Sciences (School of Education and Social Policy). He specializes is in learning theory, e-Learning, instructional design, user interaction design, media development, performance analysis, and learning trends.

__________________________________________________

 

POST SESSION UPDATE

 

Thanks to all who attended this session.  I was energized by the level of interest and excitement around the use of mobile devices for training and performance support.  Here is more background on what we learned with our 12 screen prototype.

 

We demonstrated our prototype and learned:

88% would use a mobile device for training

69% prefer less than 20 minutes chunks of content

Over 50% would use this in a location requiring a downloaded version (our prototype is a live version)

We tested the prototype remotely and learned:

50% had a “better than expected” experience with the prototype

92% would use a mobile device for training

42% prefer 15 - 20 minute chunks of content

83% indicated that cost of airtime would not be a constraint to using their mobile device to complete training

 

 

High-level Challenges

Target Audience challenges

• Will our people use it?
• Not all employees have devices (one implication is multi-channel distribution/maintenance of courses)

Instructional challenges

• Would the CBT and mobile versions produce similar learning outcomes?
• Could online course activities be effectively created for mobile?
• Could we convert our one hour online courses into 20 minute chunks?

Technical challenges

• Implications of multiple platforms (Palm OS, WM5, Blackberry, etc.)
• Challenges of varying screen size and resolution
• How to provide a download solution given unknown device memory size

LMS integration challenges

• How to provide a seamless user experience for enrollment
• How to track completion

 

Here are the slides from the Learning Story:  myLearning Mobile MASIE Post.pdf 

 

Return to Sessions

 

 Create your own business wiki!Support CommunityPublic, Platinum wiki Privacy Policy RSS