Session Title: Healthcare & Learning Industry User Group
Session: 123
Location: Yucatan 1/2
Session Format: Industry Session
Listen to a Preview PodCast
Engage in an interactive benchmarking dialogue with other colleagues from the Healthcare field in this special MyIndustry Learning User Group. We will compare notes about how "Learning is Changing", including:
- Shifting the paradigm from traditional classroom instruction to continuous learning. Discussion example: M.D. Anderson has re-engineered its traditional two-day new employee orientation (NEOP) from just a classroom presentation to a blended model, using on-line training, classroom instruction and a new employee orientation fair
- Meaningful, Actionable Metrics: measuring the impact of learning
- How to fund e-Learning content development inside of healthcare
Session Notes
- Introductions
o Larry Jones – media design and audio facilities, development of content within the institution. Goal is to provide services that support the delivery of content. Goal was to take load off the content developers shoulders. Using
o Gary Wise – Senior Director of Learning. Brought in as a fresh set of eyes. Focus on breaking out of the medical mold and using best of breed thinking in order to transform hospital. Background in performance consulting. Background in performance consulting. Responsible for LMS. Experiencing pushback from stand up trainers due to movement toward blended learning. Gary.wise@ccmc.org
- Blended Learning
o MD Anderson has had traditional new employee orientation program
§ 2 days sitting in a chair
§ Regulatory environment requires certain topics to be covered
§ Individuals worked on development of a new employee orientation program
· One individual came from marketing background
· Experience in online and blended environment
§ Much pre-work can be done prior to attending orientation
· Employees featured in videos
· Some content presented in animation using realistic M. D. Anderson settings
§ Shortened from 2 days to ½ day in class for only what needs to be face-to-face
§ Many topics that employees need to be aware of and are interesting to them
· Rather than having 15 min presentations, have employee fair featuring representatives from departments come to talk to employees about services available to them
· All this info is also available on a website when they need it
· Whole orientation program is online
· Went live in Sept. two-phase format (Sept. from days to one) (Jan from 1 day to ½)
o Discussion around this topic
§ What about computer access?
· Cybercafe and computers located around lobby and other areas
· Computers located in nursing break room and may have headsets so that they can focus
· Looking for alternatives to move away from the computer
· Looking at Podcasting to use quick videos on how to change a chest tubes
§ Would you distribute iPods?
· Pilot testing at Children’s
· Money and inventory issues
§ One scenario has two mandatories being conducted in orientation and the rest can be conducted within the first 30 days
§ Unionization and issues surrounding use of iPods and other online learning
· Unless you give them time to do it on the clock, attached an average length of time and are paid with manager’s approval
§ Issues with lacking computer skills
· Need on campus support for computer
§ Pre-work period – how far in advance do you know who is coming in?
§ Fast tracking nurses, how is that handled in a blended learning environment?
· Prepare, deploy and reinforce (PDR Model for creating blended learning) can help address this challenge
o Prepare is conducive to e-learning
o Deploy is conducive to virtual classroom or orientation in class
o Reinforce is conducive to performance support
o Each component reinforces the other and focuses on where to find information rather than learning specific models
§ Blended Learning
· Right people
· Right time
· Right format
· Right amount of time
· Right element
§ Question around leadership development and succession planning, who is doing that currently and how do you handle the complexities?
· Children’s has new program focusing on coaching and on-the-job programs
§ Comment going back to use of iPods and other technologies
· Research showing mixed results do to small screen size, bandwidth, etc.
· Key is to start simply and now be dazzled by the technology. Starting small and working from there can be very successful
· Individual who works with doctors and residents sees things differently, believes that iPods are much more mainstream for individuals. The same may not be true for other clinical issues.
o Use of podcasts for Grand Rounds
o Using
· Another use of iPods with residents: using audio portion for their requirements.
§ MD Anderson has a web site where patients can access their medical information and send secure emails to their healthcare providers
· Someone is formally assigned to respond to those issues
· Information is also provided for the basic public
o Basic Topic in Cancer Care– 7-15 minute videos in a format for the web (http://www.mdanderson.org/patients_public/about_cancer/)
o Importance of being able to connect cancer patients with cancer survivors
§ Discussion around David Meyer’s approach that learners only learn what they create
· In orientation they have to find something in the hospital and create a map around what they found and how they found it
§ Children’s is using SharePoint to create communities of practice
· Has significantly taken off
§ American Heart Association E-Learning Training
· Use a professional education center
o Event registration (conferences, affiliate training, CEUs, etc)
o Have variety of satellite broadcasts and podcasts
o Online courses
o Initiative has been moving for the last month and a half moving to mobile learning and podcasting
o Starting new series aging spotlight series
§ Will speak at hospitals around the country at Grand Rounds etc
- Meaningful, Actionable Metrics
o Movement from ROI to ROEDT
o Focus on getting a return value and impact especially with moving toward informal learning
§ Tech
· Learning system
· Content system
§ Space
· Digital classrooms
· Media
§ Content
· Shift to just-in-time performance support
§ EXAMPLE: Serious Safety Event (SSE)
· Looking for evidence that each of the three above are reducing the SSE
· What kind of evidence that would link your technology, space, or content to those institutional things that are going to get somebody at the senior level excited?
o One example, HR because of LMS were able to gather information needed in a legal case
o Answer to JCAHO audit in a moment’s notice sends evidence of value of technology tracking
o Quantitative evidence of learning time and skills gained through LMS by measuring consumption and knowledge gained
o Take data from IV pumps to averse events (i.e. narcotics use)
§ Trick has been to figure out what type of learning produces the best results
- Questions/Comments
o Is your medical staff connected with nursing functions?
§ Most are still separate
§ Agenda for next year for MD Anderson is to begin to provide a common curriculum
o You talked about how you have the fair but you also have the info online..what format?
§ Multimedia
· Textual materials
· Videos
· Audios
o That content form new hire employee orientation, can existing employees access that?
§ Yes
o How do you address the focus on healthcare when training clinical departments? How do you create the link between content and quality of care?
§ Shorter multimedia can be more convenient
§ Embed in content only need-to-know info and accessibility
Led by:
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Gary Wise is a 29 year veteran of corporate learning and performance consulting. In his current role at Cincinnati Children's Hospital Medical Center as Senior Director Learning Architecture, he is responsible for enabling continuous learning through the innovative use of technology. Success in this role is indicated by providing the right learning to the right people, at the right time, in the right amount and in the right format. |
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Lawrence Jones is the Director of Telehealth Services at The University of Texas M. D. Anderson Cancer Center. He is responsible for videoconferencing and web collaboration systems supporting telemedicine, distance learning, research collaboration and administrative meetings. He also supports cable television, streaming media, audio/visual design and implementation for conference and classroom facilities and operation of institution’s Television Operations Center. Mr. Jones has worked at M. D. Anderson for over 13 years and was previously a healthcare executive with development and management experience in large hospital projects in the Middle East. His primary focus is integration of emerging telecommunications and information technologies in telemedicine, learning and research. |
Gary Wise, Cincinnati Children's Hospital
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