Session Title: Intelligence / Military & Learning Industry User Group
Session #: 114
Location: Durango 2
Listen to a Preview PodCast:
Session Format: Industry Session
Click here for Intelligence and Military Learning.ppt
Engage in an interactive benchmarking dialogue with other colleagues from the Intelligence and Military field in this special MyIndustry Learning User Group. We will compare notes about how "Learning is Changing", including:
- Migrating the instructor workforce away from the classroom to an increasingly blended and on-line delivery model
- Continuous content development to meet the learning needs of a less experienced workforce as it moves through its first decade of service
- Learning and training with security and "clearance" issues; knowledge capture from the large percentage of experienced officers who are eligible to retire in the next 3-5 years
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Led by: Jonathon Kayes, CIA
Jonathan M. Kayes has been the CIA's first serving CLO since April 2006. His almost quarter century of service with the CIA has been split between field and HQS assignments, line jobs on topics as diverse as weapons proliferation, telecommunications and East Asia, and staff assignments which included running an Agency training school from 2001-2004. Jonathan is a lifelong learner who has loved having to learn new things for each new assignment as well as continuing to learn Mandarin Chinese, something he has been doing for over 30 years. In the greater world of learning, he has spent time this year serving on a National Research Council committee examining enhancing the Master's Degree in the Natural Sciences. |
| Led by: Paul Jesukeweicz, ADL Co-Lab |
Session Notes:
Session started with Jonathan presenting Dr. Carson Eoyang, retiring National Intelligence University Chancellor, with a medal of excellence for his dedication and support to learning at CIA University.
The dynamic presenters kicked off the session by inviting participants to introduce themselves and state their reasons for being there.
→The audience:
Who are they?
Educators, managers and innovators from a range of military and civilian training institutions such as NSA, DIA, CIA, Naval Postgraduate School, Marine Corps University, large and small corporations; program managers, instructional designers, and instructors; entrepreneurs, academia, and industry providers from all corners of the world.
Why are they here? What do they want to learn about?
Blended learning, distributed learning, collaboration and networking with other training institutions inside and outside of government, story telling, business opportunities.
Facilitated discussion topics:
- Migrating from classroom to virtual classroom
- Continuous content development as new employees develop
- Knowledge capture from large amounts of retiring employees
- Learning and training with security and clearance issues
There are lots of open-ended questions in these notes that can continue to be discussed in this wiki. Participants are asked to visit the Conference intra network, find Jonathan Kayes’ email and send him their contact information. Jonathan will post your information so we can continue this conversation.
- Migrating from classroom to virtual classroom
Paul: We are facing a challenge, as instructional designers, of moving from paper to digits. We are stuck with traditional ways of doing things. There is still no adaptive learning out there. Learning is still mostly linear.
It’s not enough to create great content. Find out who else out there is interested in your content. Post your content. Make it visible and make it comply with security requirements. There is a new initiative to register all content in a secured environment. The name of the initiative is ADL Registry (www.adlregistry.adlnet.gov).
Jonathan: How many of you have moved content into asynchronous or synchronous classrooms?
Participants: Duchene University has moved many undergrad and grad. programs online. Military training such as combat life-saving rapid training with simulations is online, language training and others are also virtual.
J: What jumped out at you as “it is so much better”?
Object failures?
Participants: challenges: keeping current with changes in technology: flash, SMEs, having people just dedicated to updating content.
Paul: how do you integrate data with learning community? Once content is developed, how long does it take to put it in the classroom?
Particip: we use SCORM to update content. Is SCORM going away?
Paul: No, it’s getting updated and a next generation SCORM is being built on Web 2.0 technologies.
Particip: It would be ideal to have a CLO that would coordinate all learning within the government. Stovepipes are great hurdles. Open lines of communication with the DNI.
Carson Eoyang: the DNI’s National Intelligence University, which is in existence for less than two years, is a consortium of school houses from every intelligence agency. They are led by a Council formed by the heads of the main school houses. These heads should be your focal point at DNI to bring collaboration, sharing and integration to training. Achieving standardization of content and techniques is a great challenge. The Department of Defense is building an integration bridge between the Dept. of Defense and the Defense Intelligence Agency.
- Continuous content development as new employees develop
J: Military and civilian intel. Agencies have 45-50% of the workforce hired after 9/11. How do we develop this workforce? As they mature, their learning needs are maturing with them. They will move into management jobs with less experience than baby boomers had. We’ve been wrestling with this issue.
P: Training is more mobile. We have to think in terms of career-long learning
Participant: Do you teach them how to learn? Younger people learn differently. They are learning faster and have other expectations.
J: What are good/bad practices when teaching next Gen?
Participant: younger learners go through courses quickly… the information doesn’t register. We teach basic skills, but how do we teach team collaboration, empathy, and other qualities mentioned by our keynote speakers?
Participant: How do you measure if we are teaching the right things? People do what management pays attention to!
P: Are you tying your goals to your instruction? Are you measuring their initial skills?
Challenges: assessing learning! We don’t do a good job!
How do people learn?
Paul: tracking traditional or non traditional courses. If you could show the metrics you could have some impact. There are examples of how we can overcome challenges through basic benchmarking.
NSA participant: we hand out a questionnaire with basic principles and hand it out again in six months.
J: Key piece for me was to keep the conversation going after training. Join intra networks for L07, search network, send emails to participants to keep the conversation going!
Participant about GITC Conference (General Intelligence Training Council): in order to collaborate you have to show up. Don’t only rely in your computer. Take time to mentor.
Scenarios are good learning tools. You can add tools after tools. It motivates learners.
How do we motivate people to come to training because they want to not because management directed it?
As we migrate from classroom to virtual classroom we need massive training in content development. A culture change among instructors has to happen that is necessary to this migration.
Paul: get the right people on the bus! People who are willing to experience with technology.
NSA participant: Connect with your people in the field. They are more receptive to change.
Instructor thinks: what’s in it for me?
Define virtual classroom!!
How do we transform great ideas into courses? Develop templates, study groups?
What belongs in traditional classroom and what in virtual classrooms?
J: you have to be willing to take risks and be willing to fail. Look at Jenny Zhu’s example of developing Chinese Podcasts. Don’t expect perfection!
P: Distant education goes back 300 years. In f2f classroom, there is this comfort zone that if I’m not well prepared for a class I can just use powerpoint and lean on my co-instructor!!! This is not possible in an online classroom. Instructors have been forced to teach in a non- traditional way and some have had a hard time acclimating to that. Online instruction is a lot more demanding and challenging than f2f.
How do we handle informal content development when we live in a classified world? Example at www.companycommand.army.mil They were able to get content rapidly. It’s used by people who need quick answers, eg. how do I make the appropriate decisions, strategic decisions on the spot?
The current system is classroom oriented and old fashion. We need rapid training.
Hank: how do you promote conversation?
We use Facebook chats are authenticated
J: an example of quick and rapid transfer of information: in less than 6 days, we communicated information from a meeting with Gen. Hayden to our CIAU employees via podcast. It’s quick and all you need is a cheap webcam.
- Knowledge capture from large amounts of retiring employees
How do we capture knowledge from the retiring workers? If it doesn’t occur we are in a lot of trouble!
SMEs need to get involved. You need to produce immersive simulations with SMEs. They don’t happen overnight. Rapid prototyping: get a vision upfront.
Carson: retiring workers don’t have a monopoly on knowledge. Younger generation has lots of useful knowledge. Don’t underestimate it. We need to question the knowledge and expertise of retiring employees. We should accelerate social networking technology and teach them how to use it. Retirees are not comfortable with this.
J: there are lots of people we need to connect with from the past, ask them about their lessons learned, maybe use podcasts to transfer the knowledge. It’s a challenge to find people after they retire.
Wikipedia and Intellipedia are used by both young and old. They are examples of communication forums. However, they are good for capturing facts, but what about methods? And what about the passive knowledge that goes into it? What ideas do you have for capturing it?
P: You must make an effort to make everything you do visible.
We run out of time. Participants are asked to visit the Conference intra network, find Jonathan Kayes’ email and send him your contact information. He will post your information so we can continue this conversation.
Thank you for attending!
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